Privacy Policy
How DJM Automotives handles your personal information.
Last updated: October 2026
Who we are
DJM Automotives is a sole trader business and is the data controller for personal information collected through this website and when you contact the business. You can contact us about privacy at djmautomotives@gmail.com or on 07943 561858.
What information we collect
When you get in touch by phone, WhatsApp, email or the quote form, we may collect:
- your name and contact details (phone number, email address);
- the location of your vehicle and any pick-up or drop-off addresses;
- vehicle details such as the registration, make, model and condition, and any photos you send;
- details of the problem or the job you need;
- records of the work carried out and payments, if you go ahead with a job.
How the quote form works
The quote form on this website does not store your details on our website. When you press send, it opens WhatsApp with your details filled in, and nothing is sent until you press send in WhatsApp yourself. WhatsApp is provided by WhatsApp (part of Meta), and its own privacy policy applies to messages sent through it.
How we use your information
- To reply to your enquiry and give you a quote.
- To find you and carry out the job, including recovery, repairs, transport, collections or buying a vehicle.
- To keep business, accounting and tax records.
We don't sell your information, and we don't use it for marketing unless you've asked us to keep in touch.
Our lawful basis
Under UK GDPR, we use your information because it's needed to take steps at your request before entering into a contract and to carry out that contract (dealing with your enquiry and doing the job), because we have a legitimate interest in running the business and keeping records, and where we have a legal obligation, such as keeping records for HMRC.
Who we share it with
We only share your information where it's needed, for example with a garage you've asked us to take your vehicle to, with service providers we use to run the business (such as phone, email, WhatsApp and website hosting providers), with our accountant, or where we're required to by law.
How long we keep it
Enquiries that don't go ahead are deleted when they're no longer needed. Records of jobs and payments are kept for as long as we need them for tax and accounting purposes. HMRC requires sole traders to keep business records for at least 5 years after the 31 January Self Assessment deadline for the relevant tax year.
This website
This website doesn't use advertising or tracking cookies, and doesn't run analytics. It's hosted on Cloudflare Pages, and Cloudflare may process technical information such as IP addresses to deliver and protect the site.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to ask for it to be transferred. To make a request, contact us using the details above.
If you're unhappy with how we've handled your information, please tell us first so we can try to put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.